Capulet Care

Juliet Briggs has been the Registered Manager and owner of Woodford House since 2001 and Perton Manor since 2013.

She is a Registered Nurse who holds a Bsc (Hons) Health Studies, Diploma in Management studies and the Registered Managers Award. She became a Registered Nurse in 1987 and graduated to management within the NHS and private healthcare sector before becoming a Registered Manager in 2001.

Juliet founded Capulet Care to provide a central brand and support operation for her homes. In Capulet Care she has formed a central management team to provide that support.

Ryan began working as the company’s Regional Homes Director during early 2024, following a company restructure and adaptation of his previous role, as Director of Service Development.

He is responsible for all the overall monitoring and compliance of all homes within the Capulet Care group, working in collaboration with other members of the Senior Management Team to undertake quality and risk management, recruitment and retention strategy, planning strategy, liaison with local commissioners and the provision of support for the Home Management teams. Ryan analyses the performance of each home, using measurable tools of working to monitor and maintain excellent standards of care delivery.

Keeping abreast of changes to relevant legislation and other current affairs, Ryan is able to identify potential threats and opportunities for the service, formulating objectives for future service development and contributing to the continuous development of service strategy. This includes taking a strategic approach to client engagement and satisfaction related to service delivery across the homes.

Supporting the CEO, Ryan also takes a lead role in the coordination and compliance of the service, ensuring its practice remains up-to-date and is in accordance with current CQC requirements.

Ryan has worked for the company since 2010, initially joining as a Care Practitioner and gaining knowledge of the company from the ground upwards. He steadily progressed into the Care Manager role in 2013, following the opening of our 2nd specialist home for dementia and complex mental health needs.

After transferring into the Head Office role of Clients Services Manager in 2016 , Ryan then completed a Level 5 Diploma in Leadership & Management in Health & Social Care, within the 12 months that followed.

His knowledge of each department and the company structure has given him the tools he needs to take the company forward with the continuous development of an innovative and exceptional client service.

“It’s satisfying to work within a company where I am able to support positive change and make a real difference to the lives of the clients we care for. Initially starting out as a Care Practitioner in my late teens and developing with the company from there on in, I have learnt a lot, which I’m proud to be able to draw on, to support our current team of committed staff”.

Tracy began her role as Finance & Admin Manager in March 2020.

She undertakes daily Line Management of staff working within the Finance Department, Human Resources Department and Administration.

Tracy is responsible for controlling the company payroll systems and processes for over 350 staff, alongside providing support with management of other financial matters relating to the company.

Since being appointed as Finance & Admin Manager, Tracy has implemented new and improved processes to maximise efficiency and support the teams, as well as building on her own professional development.

Previously working as a Purchasing Manager for 12 years, Tracy has acquired the skills and attributes required to succeed in a busy and demanding financial role with frequently changing priorities.

She has a refreshingly optimistic and methodical attitude to work, and her broad problem-solving skills support the departments that she manages, to run smoothly and efficiently on a daily basis.

“I am passionate about what I do and continue to enjoy learning new skills that come with such a challenging and busy role”.

Since being appointed as the company’s Dementia Services Specialist in 2021, Caron has worked internally with Nursing and Management teams across the 2 specialist homes, advising on complex dementia care interventions; issuing social prescriptions which are therapeutic, evidence based, and person-centred, and which promote Capulet Care’s own model of care, Metavasi Care.

Within this role, Caron supports family members to understand the individual symptoms of specific dementia pathways, and to be involved in the care and therapeutic support of their loved ones. She also supports our in house Training Department, which exceeds national standards for dementia care staff.

Prior to taking on the role, Caron achieved an MSc in Dementia Studies, and Level 5 Diploma in Leadership and Management in Health & Social Care.

Externally, Caron continues to act as the company’s Ambassador of Living Well, working with many areas of the Public and Voluntary Sectors, to promote dementia education.

In addition, Caron works with GP’s, Community Mental Health Teams’ and other multi-disciplinary professionals, maintaining collaborative professional relationships and sharing specialist knowledge, which is fundamental to how people with complex dementia live well throughout their dementia pathway.

 “By understanding ‘all’ that makes up an individual with dementia, their skills, their personality and what is important to them, and through the application therapeutic and person-centred approaches, life for people with dementia can always be better. Within our homes and the communities local to them, we enable individuals with dementia to continue to live well.”

Gemma was appointed as Executive PA to owner Juliet Briggs in May 2019.

Assisting with all aspects of the business, Gemma quickly became adept at managing varying workloads and swiftly changing priorities within the internal framework of the business and via liaison and rapport building with external associates.

In addition, Gemma thrives on the management of various functions and corporate events which are held by the company, alongside controlling the Community Account set up for fundraising donations to deserving causes via our ‘Giving Back to Communities’ initiative.

With a strong desire to develop, Gemma enrolled on a Level 4 Business Admin Diploma in May 2023, with keen interest in gaining further knowledge via higher education.

Gemma first joined the company as a dedicated member of the Care Team in 2011, where she remained until leaving to pursue other avenues in late 2014. She returned to Woodford House in December 2017 in an Admin role, but quickly aspired to take on a role which would further challenge her skills and attributes to their maximum potential.

“I’m proud to be part of an organisation motivated by exceptional standards and outstanding service delivery. The spontaneity and variation that comes with each day, keeps me personally motivated and gives me a great sense of professional satisfaction. Whether working on the move, on a new project, behind the desk or within the homes, no two days are the same and there’s always a new challenge around the corner.”