Capulet Care
Creating the Motivation For Life within our Specialist Homes, caring for people living with complex mental health needs.
Meet the Team
Juliet Briggs
Owner
Juliet Briggs has been the Registered Manager and owner of Woodford House since 2001, Perton Manor since 2013 and The Hamptons in 2024.
She is a Registered Nurse who holds a Bsc (Hons) Health Studies, Diploma in Management studies and the Registered Managers Award. She became a Registered Nurse in 1987 and graduated to management within the NHS and private healthcare sector before becoming a Registered Manager in 2001.
Juliet founded Capulet Care to provide a central brand and support operation for her homes and has since formed a central management team to provide that support.
In addition, Juliet has been a board member of Staffordshire Care Association (Sarcp) since 2011, a member organisation acting as a representative and collective voice for care providers across Staffordshire & Stoke. In late 2019, she was appointed as Chairperson; a role she has continued in a voluntary capacity, to date.
Jayne Tilt
Director of Operations
Jayne was appointed as Director of Operations in 2021.
Joining the company in 2015 as Training & Development Manager for our in-house Training Centre, Jayne has since acquired and shared extensive knowledge and understanding of national legislation, procedures, Health & Safety requirements and regulatory obligations required to be met, when operating a Nursing Home.
Transferring and building on her knowledge within her current role, Jayne feels she is always learning, taking responsibility for the demanding day-to-day Operational & Facilities Management of the homes, to include Maintenance Services, Hotel Services and security of the premises.
Jayne acts as first point contact for any mechanical, electrical, heating service or other utility contract matters, responding pro-actively to any issues reported, to effectively problem solve and ensure the service encounters minimal disruption, should any issues occur.
In addition, Jayne is responsible for ensuring all environmentally related risk assessments are completed and all auditing requirements fulfilled.
She works in close collaboration with the CEO, liaising with external contractors and outside services, acting as the client-side link and assisting in their selection as required. She works tirelessly to ensure that the environment is maintained to a safe, clean and well presented standard, overseeing any works being carried out, whilst analysing and balancing cost vs outcome according to the budgets set.
Jayne also works closely with her teams in the Kitchen, Laundry, Domestic and Maintenance Departments, striving each day for a service delivery more exceptional than the last.
“Being able to contribute to the wellbeing of our clients and staff from an operational and environmental perspective is a challenging but rewarding job. Every day is a new day, with a new set of objectives to support an exceptional service to run smoothly’.
Jennifer Brittain
Care Development Manager
Jennifer took on the role of Care Development Manager in December 2021.
Having started her Level 5 Diploma in Leadership in Health & Social Care whilst in her previous role, she completed this in March 2022.
Sharing her knowledge and extensive experience of caring for clients living with dementia and other complex mental health needs, Jennifer offers a valuable contribution to the continuous development and monitoring of the Care Team.
To support the needs and professional development of staff, Jennifer compiles Personal Development Plans (PDPs) across the Care Department. These enable identification and recognition of individual strengths/any areas requiring improvement, supporting staff to be their best selves whilst practicing exceptional standards of care. Using PDPs, Jennifer is able to train and develop staff effectively, with an individualised approach.
Jennifer first began working for the company in 2011, climbing the ranks steadily. Prior to her current role, she was working as Home Manager at one of our specialist homes, Perton Manor. However, she desired a role which gave her extended freedom outside of the office environment, to work closely alongside the Care Team and client group across both of our specialist homes.
Taking an enthusiastic approach to the role, Jennifer is dedicated to continuously contributing to the company and supporting the teams to deliver outstanding service.
“I love what I do. Knowing that we can make a difference to each resident in our homes is so rewarding. Our homes are completely person-centred, and I am proud of the high standard of care that we deliver. I really don’t want to work anywhere else and see Capulet Care giving me a career for life.”
Tracy Kelly
Finance & Admin Manager
Tracy began her role as Finance & Admin Manager in March 2020.
She undertakes daily Line Management of staff working within the Finance Department, Human Resources Department and Administration.
Tracy is responsible for controlling the company payroll systems and processes for over 350 staff, alongside providing support with management of other financial matters relating to the company.
Since being appointed as Finance & Admin Manager, Tracy has implemented new and improved processes to maximise efficiency and support the teams, as well as building on her own professional development.
Previously working as a Purchasing Manager for 12 years, Tracy has acquired the skills and attributes required to succeed in a busy and demanding financial role with frequently changing priorities.
She has a refreshingly optimistic and methodical attitude to work, and her broad problem-solving skills support the departments that she manages, to run smoothly and efficiently on a daily basis.
“I am passionate about what I do and continue to enjoy learning new skills that come with such a challenging and busy role”.
Elaine Finch
Quality and Compliance Manager
As Quality and Compliance Manager at Capulet Care, I am passionate about working collaboratively with Juliet Briggs, her team, and colleagues across the organisation to promote a culture of quality, continuous improvement, and person-centred care. I believe quality and compliance are about much more than meeting regulatory requirements; they are about creating safe, effective, and compassionate services where people can thrive.
With a professional background in mental health and extensive experience working within health and social care, I have spent many years supporting services to improve quality, strengthen governance, and achieve positive outcomes for the people they support. Throughout my career, I have worked in a variety of roles that have enabled me to develop expertise in compliance, auditing, training, safeguarding, recruitment, and service improvement.
Prior to joining Capulet Care, I owned and managed a domiciliary care service in South Staffordshire for fifteen years, where I was responsible for leading all aspects of the service. This provided me with first-hand experience of the challenges and rewards of delivering high-quality community-based care and gave me a strong understanding of the importance of balancing regulatory compliance with compassionate, person-centred support.
I hold my assessors award and teaching qualifications and gained these whilst working with the West Midlands Ambulance Service. I am passionate about helping colleagues develop their skills and confidence, creating environments where teams feel valued, supported, and empowered to deliver outstanding care.
My role at Capulet Care is to provide support, guidance, and oversight that helps teams feel confident in delivering safe, effective, and high-quality care. By building positive relationships, embedding effective quality systems, and encouraging continuous learning, I aim to support Juliet’s vision and help ensure we achieve the very best outcomes for both the people we support and our colleagues.
Wendy James
Executive Personal Assistant
I joined Capulet Care in January 2026 as Executive Personal Assistant, bringing over 18 years of experience in executive support, administration and governance.
I am delighted to be part of the organisation and to use my knowledge, professionalism and organisational skills to support the Executive Leadership Team and contribute to Capulet Care’s continued growth and success.
Prior to joining Capulet Care, I spent over 18 years working within the NHS in a variety of administrative, executive support and governance roles. During this time, I developed extensive experience supporting senior leaders, managing policies and governance processes, coordinating projects and building strong working relationships across multidisciplinary teams. My career provided a solid foundation in organisation, communication, problem-solving and delivering high-quality administrative support.
My experience has equipped me with a broad range of transferable skills, including executive diary management, report writing, policy development, stakeholder engagement and maintaining the highest standards of confidentiality and professionalism. I am passionate about supporting people, driving continuous improvement and helping organisations achieve their goals through efficient and effective ways of working.
I look forward to bringing my experience and commitment to excellence to Capulet Care, supporting the Executive Leadership Team and making a positive contribution to the organisation’s future success.