Capulet Care

Juliet Briggs has been the Registered Manager and owner of Woodford House since 2001, Perton Manor since 2013 and The Hamptons in 2024.

She is a Registered Nurse who holds a Bsc (Hons) Health Studies, Diploma in Management studies and the Registered Managers Award. She became a Registered Nurse in 1987 and graduated to management within the NHS and private healthcare sector before becoming a Registered Manager in 2001.

Juliet founded Capulet Care to provide a central brand and support operation for her homes and has since formed a central management team to provide that support.

In addition, Juliet has been a board member of Staffordshire Care Association (Sarcp) since 2011, a member organisation acting as a representative and collective voice for care providers across Staffordshire & Stoke. In late 2019, she was appointed as Chairperson; a role she has continued in a voluntary capacity, to date.

Jenn has been a valued part of Capulet Care since 2011, and during that time has built an incredible depth of knowledge and experience while progressing through a number of roles within the company.

Having worked directly alongside residents and care teams for many years, Jenn has a genuine understanding of what makes a real difference to the lives of people living with dementia and complex mental health needs. Her passion for providing truly person-centred care has remained at the heart of everything she does throughout her career.

Jenn previously worked as Home Manager at Perton Manor before taking on the role of Care Development Manager in December 2021. Alongside her career development, she completed her Level 5 Diploma in Leadership in Health & Social Care in March 2022, further strengthening her knowledge and leadership experience.

Jenn has recently been promoted to Clinical Operations Director, an exciting and well-deserved next step in her journey with Capulet Care. She brings a wealth of experience, knowledge and understanding to the role, together with a real passion for supporting both our residents and the people who care for them.

Jenn enjoys being hands-on and working closely with teams across our specialist homes. She understands that delivering exceptional care starts with having confident, knowledgeable and supported staff, and she is passionate about helping people recognise their strengths, develop their skills and reach their full potential.

Having grown and developed her own career within Capulet Care, Jenn is particularly passionate about creating opportunities for others to do the same. Her approachable nature, extensive experience and commitment to our residents make her an important part of the leadership team as we continue to develop and strengthen the care we provide.

For Jenn, however, it has always been about the people at the heart of our homes.

“I am incredibly proud to have progressed within Capulet Care and to now take on the role of Clinical Operations Director. Having worked within our homes for many years, I have seen first-hand the difference that exceptional, person-centred care can make to the lives of our residents and their families.

I’m passionate about using my experience and knowledge to support our teams, develop our staff and ensure we continue to provide the highest standards of care across all of our homes. I love what I do, and I’m excited to continue growing with Capulet Care and helping shape the future of the services we provide.”

As Quality and Compliance Manager at Capulet Care, I am passionate about working collaboratively with Juliet Briggs, her team, and colleagues across the organisation to promote a culture of quality, continuous improvement, and person-centred care. I believe quality and compliance are about much more than meeting regulatory requirements; they are about creating safe, effective, and compassionate services where people can thrive.

With a professional background in mental health and extensive experience working within health and social care, I have spent many years supporting services to improve quality, strengthen governance, and achieve positive outcomes for the people they support. Throughout my career, I have worked in a variety of roles that have enabled me to develop expertise in compliance, auditing, training, safeguarding, recruitment, and service improvement.

Prior to joining Capulet Care, I owned and managed a domiciliary care service in South Staffordshire for fifteen years, where I was responsible for leading all aspects of the service. This provided me with first-hand experience of the challenges and rewards of delivering high-quality community-based care and gave me a strong understanding of the importance of balancing regulatory compliance with compassionate, person-centred support.

I hold my assessors award and teaching qualifications and gained these whilst working with the West Midlands Ambulance Service. I am passionate about helping colleagues develop their skills and confidence, creating environments where teams feel valued, supported, and empowered to deliver outstanding care.

My role at Capulet Care is to provide support, guidance, and oversight that helps teams feel confident in delivering safe, effective, and high-quality care. By building positive relationships, embedding effective quality systems, and encouraging continuous learning, I aim to support Juliet’s vision and help ensure we achieve the very best outcomes for both the people we support and our colleagues.

I joined Capulet Care in January 2026 as Executive Personal Assistant, bringing over 18 years of experience in executive support, administration and governance.

I am delighted to be part of the organisation and to use my knowledge, professionalism and organisational skills to support the Executive Leadership Team and contribute to Capulet Care’s continued growth and success.

Prior to joining Capulet Care, I spent over 18 years working within the NHS in a variety of administrative, executive support and governance roles. During this time, I developed extensive experience supporting senior leaders, managing policies and governance processes, coordinating projects and building strong working relationships across multidisciplinary teams. My career provided a solid foundation in organisation, communication, problem-solving and delivering high-quality administrative support.

My experience has equipped me with a broad range of transferable skills, including executive diary management, report writing, policy development, stakeholder engagement and maintaining the highest standards of confidentiality and professionalism. I am passionate about supporting people, driving continuous improvement and helping organisations achieve their goals through efficient and effective ways of working.

I look forward to bringing my experience and commitment to excellence to Capulet Care, supporting the Executive Leadership Team and making a positive contribution to the organisation’s future success.