Capulet Care provides central support and resource to its homes. The Capulet Care offices reside at Perton Manor where its central training offices are too.
Meet the team
Juliet Briggs – Owner
Mrs. Juliet Briggs has been a Registered Manager for Woodford House in 2001. She is an RGN who holds a Bsc (Hons) Health Studies, Diploma in Management studies and the Registered Managers Award. She became a Registered Nurse in 1987 and graduated to management before becoming a Registered Manager.
Juliet also owns Woodford House nursing home in Trysull, South Staffordshire.
Juliet founded Capulet Care to provide a central brand and support operation for her homes. In Capulet Care she has formed a central management team to provide that support.
Richard Hodgkisson – Director of Nursing and Operations
Richard was initially employed at Woodford House in 2012 as a Care Practitioner, where he achieved Diploma Level 2 and 3 in Health and Social Care. He moved to Perton Manor in 2013 as part of a core team supporting the CEO to set up the second of our homes, there completing his level 5 Leadership and Management in Health and Social Care.
After progressing through a range of roles, drawing from his comprehensive knowledge of the organisation and his previous studies in business, Richard became Director of Nursing and Operations in 2018 with additional responsibilities of Data Protection Officer and Security Information Risk Owner.
“It is employing the right people and investing in them that ensures quality of care.”
Ryan McDonagh – Director of Care
Following a career in soccer coaching with Wolverhampton Wanderers after leaving school, Ryan decided care is where he would like to be and started as a carer in 2010.
Ryan transferred to Perton Manor when it opened in 2013 as Care Manager and was central to the successful recruitment and training of new staff.
Ryan has progressed well and come up through the ranks to his current position of leading the care teams across all homes.
Because of his natural coaching and mentoring abilities, his experience in caring for those with serious mental illnesses and his skills at seeing things from a higher level, Ryan progressed well through the ranks and in 2016 became Clinical Services Manager across all homes.
In this role Ryan works across Perton Manor and Woodford House to work with and support the homes’ managers and staff to find ways to improve the quality of the care being delivered.
During this time Ryan has completed Diploma level 3 in Health and Social care and more recently his Level 5 Leadership and Management.
Claire Wheeler – Head of Nursing
Claire is an experienced RGN with 30 years post registration. She commenced working as a qualified nurse on a general surgical ward and then secured a position working within the local community and attained a district nursing sister position on completion of a BSc in Community Nursing and Nurse Prescribing.
Due to Claire’s interest and passion for delivering evidence based quality care, she commenced and attained the qualification of Master of Arts in Education which gave her the opportunity to commence the job role of Practice Educator for district nursing, which entailed assessing and observing the practice of care given by student District nurses and other colleagues within the trust, it also included teaching a variety of topics within the trust and local university, highlighting and implementing care delivery to improve quality care and patient wellbeing.
Claire also completed the university course for Deprivation of Liberty (DoLs) and carried out DoLs assessments for the community trust she worked with at the time. This increased her interest in the wellbeing and in being an advocate for those who are unable to represent themselves due a reduced cognition.
Claire joined Perton Manor is September 2017 as a Clinical Lead Nurse, as she has always had an interest in Dementia and how people who have Dementia are cared for in a community setting. She was promoted to Head of Nursing for Capulet Care in November 2018.
” I enjoy working within Capulet Care and its care homes, as I am able participate and observe in quality care delivery, that is homely and looks at the individual’s needs, instead of treating everybody the same.
I have been able to bring my previous knowledge and experience to the teams that I am working with, so that we can all enrich our learning together as a team, and improve and implement best evidence based practice and ensure that as a group of homes we continue to move forward with the developments within dementia and mental health care, ensuring our clients are at the forefront of our care delivery.”
Jennifer Brittain – Head of Care
After starting as a Care Practitioner at Woodford House in 2011 Jen progressed to the role of Care Team Manager whilst completing her level 3 Health and Social Care qualification. Later transferring to sister-home, Perton Manor, she progressed through Assistant Care Manager and Care Manager roles to become Head of Care in 2018 and is now studying for her level 5 Leadership and Management in Health and Social Care. Jen’s natural ability to develop and manage people enables our staff to reach their full potential.
“I love what I do. Knowing that we can make such a difference to each resident in our home is so rewarding. Like our sister homes, our home is completely person-centred, and I am proud of the high standard of care that we deliver. I really don’t want to work anywhere else and see Capulet Care giving me a career for life.”
Caron Rogers – Living Well Ambassador
Caron started her career with Capulet Care in 2010 as a carer, progressing to Activities Coordinator, then to Well Being Lead during which time she achieved level 3 in Health and Social Care and level 5 in Leadership and Management in Health and Social Care. Caron joined the senior management team in October 2015 as Wellbeing Manager, becoming Head of Living Well in 2016 and becoming Ambassador for Living Well in 2019. Caron has recently achieved MSc Dementia Studies with Stirling University.
The role of Ambassador places Caron at the heart of communities local to our nursing homes: working with local councils, Dementia Action Alliances, schools, police officers, businesses, LGBT+ alliances and volunteer groups, breaking down the stigma associated with dementia and raising awareness of how to live well with the disease.
Caron’s role is also to support knowledge transference across the home teams and provide specialist dementia advice to Quality of Care Ltd., who provide training to the sector.
“Life for people with dementia can always be better, at our homes we enable individuals to continue to live well.”
Jayne Tilt – Training Manager
Jayne is an experienced training and development manager and is relatively new to the health and social care sector, joining Perton Manor in 2015.
She delivers all in-house training, the comprehensive 5-day induction programme for new starters and our Relatives Awareness Programme. She has a wealth of training experience having worked in many areas of business prior to joining our organisation.
Jayne has a passion for developing people, for sharing talent and knowledge, and setting the highest standards for all staff across our homes.
“Outstanding care is delivered effortlessly by our teams through staff knowledge, the right attitude, and continuous personal development”
Pin Sandhu – Finance Director
Pin has a wealth of experience in finance and accounting, is a Business Studies graduate and qualified with the Association of Chartered Certified Accountants (ACCA) in 1995. She has worked in financial services and corporate industry for a number of years and managed and coached small to large teams in order to improve overall team performance.
Pin joined Capulet Care in 2019 and is relatively new to the health and social care sector. She and her team deliver the financial services to Capulet, Perton Manor and Woodford House in the form of Payroll & Pensions, Sales Ledger, Purchase Ledger and Debt collection.
Pin was attracted to Juliet’s vision for the Company and is looking forward to reviewing the existing processes within the team and collaboratively introducing improvements that will help to future proof the business.
“I am committed to working with our teams so that we can continue to deliver transparent and efficient financial processes thereby managing the expectations of our internal and external stakeholders.”
Gemma Gardner – PA
Gemma began working for Capulet Care in 2011 as a Care Practitioner at Woodford House. She quickly progressed through the Lead Carer’s role, up to Care Team Manager and attained a Level 3 Diploma in Health and Social Care before transferring to Perton Manor in 2013.
After leaving the company, Gemma returned to Woodford House as Receptionist in 2017, shortly after having her 2nd child. The hours were family friendly, but she yearned for a demanding role that would utilise her skills to their maximum potential.
That opportunity arose in April 2019, when Gemma applied for and was appointed as the Executive PA to the CEO, Juliet Briggs.
Swiftly integrating herself in to a busy office environment, Gemma now thrives in a fast paced, varied and demanding role, which requires assisting with various financial aspects of the business, liaising and building rapport with external professionals, managing organisational and corporate events and assisting Juliet with the growth and expansion of the business. She continues to develop professionally, demonstrating drive and determination to succeed, with keen interest to undertake new business projects.
“Looking back, I see that I have always endeavoured to pin-point a role that would maximise my attributes and keep me on my toes. When the position of Executive PA arose, the penny dropped and I knew this was where I wanted to be. Each day brings a diverse and fresh set of challenges, working alongside the unique and inspirational CEO of a company which is proud to be different.”